FAIR POLICY ⚡

Refund & Cancellation Policy

Clear and transparent guidelines on wallet deposits, order cancellations, and automated refills.

1. Razorpay Deposits & Wallet Balances

Once funds are verified and credited to your Reachzo account wallet, deposits are non-refundable to your original bank account or UPI handle. Wallet credits must be utilized for purchasing services on Reachzo.online. Please verify your deposit amount before scanning and paying.

2. Order Cancellations & Non-Delivery

If an order cannot be completed due to invalid links, private profiles, or upstream provider constraints, the status will be marked as Canceled or Partial. The unfulfilled amount will be automatically and instantly credited back to your Reachzo wallet balance.

3. Drop Protection & Refill Guarantees

Services designated with a refill badge (e.g. 30D Refill, 365D Refill, or Lifetime) are protected against post-delivery attrition. If a drop occurs within the stated guarantee window, submit a refill request or support ticket with your Order ID. Refills will be automatically replenished.

4. Ineligible Situations

Refunds or refills are not provided if:
  • The submitted account or post is set to Private during or after order processing.
  • The account username is changed while an order is active.
  • Multiple simultaneous orders are placed for the exact same link across multiple panels.

5. Dispute Resolution

If you experience any issues with order delivery, please reach out to our team via 24/7 Support Desk. We review all valid requests within 2 to 6 hours.